Frequently Asked Question (FAQs)

Answer
  • Make sure 32bit version of Java has been installed
  • Temporarily disable your windows defender, antivirus, and run the installer. If the problem persist try compatibility mode.
Answer Try to use another browser or programs to download the installer.
Answer Go to My Orders and then download product files or follow the instructions mentioned.

You may need to manually add the product to your scenery library on desired platforms.
Answer Absolutely not. When you sign up or create a password, your password is stored in a one-way hash of your password. This is a computation on your password that cannot be reversed. This provides extra security. No one but you can know your password.
Answer Please do these things:

  • Make sure SODE already installed on your device. You can download it here: https://sode.12bpilot.ch/?page_id=9
  • Start SODE Platform Manager, and make sure there are no errors.
  • Run OneSim Center select SODE on platform selection and click install.
  • Make sure that product files are installed correctly on desired directory.

Answer Please create a ticket via Help Center or contact directly the product Publisher to request reset your registered machine.